Privacy Policy

At SerjaSoft Solutions, your privacy and security are our top priorities. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our dating app and services.

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, phone number, date of birth, gender identity, and password
• Profile Information: Photos, bio, interests, preferences, occupation, education, and other profile details
• Identity Verification: Documents for age verification and authenticity (if applicable)
• User Content: Messages, photos, videos, and other content you share through the app
• Payment Information: Credit card details or payment method information (processed securely through third-party payment processors)
• Customer Support: Information you provide when contacting our support team

1.2 Information Automatically Collected

• Device Information: Device type, operating system, unique device identifiers, IP address, browser type
• Location Data: GPS location, Wi-Fi networks, and Bluetooth signals (only if you grant permission)
• Usage Data: App features used, profiles viewed, matches made, time spent on app, and interaction patterns
• Cookies and Tracking: Data collected through cookies, pixels, and similar technologies
• Log Data: Server logs, error reports, and technical diagnostics

1.3 Information from Third Parties

• Social media profile information (if you connect your account)
• Information from other users (reports, feedback)
• Data from affiliated services and partners

2. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: Create and maintain your account, enable profile creation and matching
• Personalization: Provide personalized match recommendations based on preferences and behavior
• Communication: Send notifications, matches, messages, and service updates
• Safety & Security: Detect and prevent fraud, abuse, spam, and violations of our Terms of Service
• Customer Support: Respond to inquiries and provide technical assistance
• Improvements: Analyze usage patterns to improve app features and user experience
• Legal Compliance: Comply with legal obligations and enforce our policies
• Marketing: Send promotional content (with your consent, where required)

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 With Other Users

Your profile information, photos, and bio are visible to other users of the app to facilitate matching and connections.

3.2 Service Providers

We share data with trusted third-party service providers who help us operate the app, including:

• Cloud hosting and storage providers
• Payment processors
• Analytics and data analysis services
• Customer support tools
• Marketing and advertising platforms

3.3 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect rights, safety, and security.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

3.5 With Your Consent

We may share your information with other parties when you provide explicit consent.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS protocols
• Secure Storage: Personal data is stored on secure servers with restricted access
• Access Controls: Only authorized personnel can access sensitive user data
• Regular Audits: We conduct regular security audits and vulnerability assessments
• Password Protection: Your password is hashed and encrypted

5. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information in your profile settings
• Deletion: Request deletion of your account and associated data
• Data Portability: Request a copy of your data in a portable format
• Opt-Out: Unsubscribe from marketing communications at any time
• Restrict Processing: Limit how we use your data in certain circumstances
• Object: Object to data processing based on legitimate interests

To exercise these rights, please contact us at SerjaSoftSolutions@gmail.com or through the app settings.

6. Account Deletion

You can delete your account at any time through the app settings or by contacting support.

When you delete your account:

• Your profile will be immediately removed from the app
• All personal data will be permanently deleted from our servers within 30 days
• Messages sent to other users may remain visible to them
• Some information may be retained for legal or security purposes (e.g., transaction records, legal disputes)
• Cached or backup copies may take up to 90 days to be fully removed

7. Data Retention

We retain your information for as long as necessary to:

• Provide you with our services
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Prevent fraud and abuse

After account deletion, most data is removed within 30 days, except as required by law or for legitimate business purposes.

8. Children's Privacy

If we discover that we have inadvertently collected data from someone under 18, we will delete that information immediately. If you believe a minor has provided information to us, please contact us at SerjaSoftSolutions@gmail.com.

9. Location Data

We collect location data to show you potential matches in your area. Location features include:

• Distance-based matching
• Location-specific filters
• Safety features (e.g., sharing location with trusted contacts)

You can control location permissions through your device settings. Disabling location may limit certain app features.

10. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

• Remember your preferences and settings
• Analyze app usage and improve performance
• Deliver personalized content and advertisements
• Detect and prevent fraud

You can manage cookie preferences through your browser or device settings, but this may affect app functionality.

11. Third-Party Links and Services

Our app may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you use.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes through:

• In-app notifications
• Email notifications
• Prominent notice on our website

Your continued use of the app after changes become effective constitutes acceptance of the updated policy.

14. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to say no to the sale of personal information
• Right to access your personal information
• Right to equal service and price

15. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA) or UK, you have rights under the General Data Protection Regulation (GDPR), including the rights listed in Section 5 above.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

17. Consent

By using SerjaSoft Solutions, you acknowledge that you have read, understood, and agree to this Privacy Policy. You consent to the collection, use, and sharing of your information as described herein.